University of Eldoret LMS (https://ecampus.uoeld.ac.ke)

Effective Date: January 2020

The University of Eldoret (“UoE”, “we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how information is collected, used, stored, and protected when you use the University of Eldoret E-Campus platform (“E-Campus”, “Site”, “Service”, "LMS", "Moodle", "Video Conference"), including access through the Moodle Mobile App.

By using this Site, you consent to the practices described in this Policy.

1. Information We Collect

We may collect and process the following information:

  1. Personal Identification Data
    • Full name
    • Student or staff identification number
    • Email address
    • Username
    • Course enrolment information
  2. Usage Data
    • Login times and activity logs
    • Pages visited and actions performed
    • Assignment submissions and grades
    • Forum posts and messages
  3. Device and Technical Data
    • IP address
    • Browser type
    • Operating system
    • Mobile device identifiers (when using Moodle App)
  4. Uploaded Content
    • Files, assignments,
    • profile pictures, and
    • messages you upload to the platform.

2. How We Use Your Information

We use collected information to:

  • Provide access to online courses and learning resources
  • Authenticate users and manage accounts
  • Deliver academic services and assessments
  • Facilitate communication between students and instructors
  • Monitor system performance and security
  • Generate academic reports and statistics
  • Comply with legal and institutional obligations

3. Legal Basis for Processing

We process personal data under:

  • Performance of a public educational function
  • Legitimate interest in providing online learning services
  • Consent, where explicitly required
  • Compliance with Kenya’s Data Protection Act, 2019

4. Data Sharing

Your data may be shared only with:

  • University academic and administrative staff
  • Moodle service providers where technically necessary
  • Government or legal authorities if required by law
  • We do not sell personal data to third parties.

5. Use of Cookies

The E-Campus platform uses cookies to:

  • Maintain login sessions
  • Remember user preferences
  • Improve site performance
  • You may disable cookies in your browser, but some features may not function correctly.

6. Moodle Mobile App

When using the official Moodle Mobile App:

  • The app stores limited data locally on your device for offline access
  • The app may collect device identifiers and crash logs
  • Data synchronization occurs when you reconnect to the internet
  • No unnecessary personal data is shared with Moodle HQ beyond what is required for app functionality.

7. Data Storage and Retention

  • Personal data is stored on University of Eldoret servers or approved hosting providers
  • Course data and logs are retained in accordance with University academic record policies
  • Inactive accounts may be archived or deleted after defined retention periods

8. Data Security

We apply appropriate security measures including:

  • Encrypted connections (HTTPS)
  • Role-based access controls
  • Regular system updates and monitoring

However, no system is completely secure, and users are responsible for protecting their login credentials.

9. Your Rights

Under Kenya’s Data Protection Act, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion where legally applicable
  • Object to certain processing
  • Withdraw consent where consent was given
  • Requests should be directed to the contact details below.

10. Third-Party Links

The Site may contain links to external websites. We are not responsible for the privacy practices of external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on the E-Campus site. Continued use of the platform means acceptance of the updated Policy.

12. Contact Information

For privacy-related inquiries:

University of Eldoret,
P.O. Box 1125-30100,
Eldoret, Kenya.

Vice-Chancellor's Office: +254(0) 788 232 004, +254(0) 740 354 966

Academic Enquiries (DVC-A&SA): +254(0) 774 249 552

Admissions Office: +254 746 490 082

Email: info@uoeld.ac.ke, vc@uoeld.ac.ke