To introduce the
students to the concepts, aspects, and practices of hospitality operations.
- Teacher: Catherine Sempele
Purpose of the course
This course defines features of hospitality industry/services, who is a customer, attributes differences between practical and convivial service, professional etiquette & social skills, communication skills, staff etiquette when interacting with guest, handling of guest complaints, Etiquette in different departments, current issues in hospitality industry.
- Teacher: Julie Makomere